Well Sprint had just contacted me about my complaint to the Better Business Bureau (BBB) and I still was not very happy with the results. The lady who called me on Sprint’s behalf asked me what she could do to solve the problem. I told her that I would like for her to investigate the Sprint PCS repair store and maybe, just maybe, things could get better there. Well it seems she had a script to read from because she could not answer my question and kept asking me, “What can I do to resolve this issue.” I told her that the Sprint store was horribly run and no employee there was willing to help me or other customers. I explained everything to her and her response was, “What I can do is give you a $20.00 credit towards Sprint, but there is not much I can do at the Sprint store.” I told her all I want is for Sprint to fix my phone with the warranty that I pay for every month. Her response was, “I can send you a new phone or you can go back to the Sprint store to have your old phone fixed.” I asked her if I could have the new phone, but I knew something was not right. I asked her, “Will I have to sign up for another 2 year contract?” Her response, “Yes, I can’t just send you a new phone, because you can easily just sell it.” Whatever, I give up, I am going nowhere with this and it is just taking up my time. I told her don’t worry about the new phone, don’t worry about fixing my phone, I will just take the $20.00 credit and look for a new service provider. I wonder if I were to file a complaint on top of this, will I get another $20.00 credit? HHMMM 🙂 . Well onto finding a new service provider. Anyone know of any good ones? Besides Sprint! Any problems you all have with your current provider? Let me know so I can switch.
Update on Sprint case
at and t at n t at&t atnt bad bad experience bad service bbb better business bureau boost care cell cell phone cellphone cellular phone Cellular Service cellularphone cingular compare comparison credit cusomters customer customer care customer service fix horrible horrible experience metro metro pcs mobile phone mobilephone pcs phone price provider repair repair store script service service provider shopping sprint sprint pcs sprint store sprintpcs store verizon wireless
Comments
3 responses to “Update on Sprint case”
I have the same problem with sprint. everytime I call for help they give me answers I am not looking for. I am not a satisfied customer 🙁
Dude, yalls should switch to atnt (cingular, etc.) They have good customer service.. I call, my phone is lost/broken, okay. ‘We’ll have a new one to you soon’, basically next day, I usually get the replacement. Only thing is there is a max on how many you can get and they also give you bottom barrel. lol
The ONLY reason I am with sprint is because I have sprint2sprint and all of my friends and family has sprint or nextel. So basically I never go over my minutes. That is the ONLY reason, otherwise I would have dropped them already.